Refund Policy
Last Updated: August 20, 2025
At BattleFit Coaching (“we,” “us,” or “our”), we are committed to providing high-quality online and in-person personal training services through our website battlefit-coaching.com (the “Website”) and a third-party platform for booking and payment processing. This Refund Policy outlines our terms for refunds and cancellations. By engaging with our services or making a payment, you agree to this policy.
Disclosure and Display of Policy
This Refund Policy is conspicuously displayed on our Website. If this policy is not displayed as required under California Civil Code Section 1723, you may be entitled to a full refund within 30 days of purchase with proof of purchase, in accordance with applicable law.
1. General Refund Policy
We strive to deliver exceptional value and satisfaction through our personal training services. However, except as outlined below, all payments for services, whether for online coaching or in-person sessions, are non-refundable. This includes payments for single sessions, packages, subscriptions, or other services purchased through the third-party platform linked on our Website.
2. Exigent Circumstances
We understand that unexpected situations may arise. In the case of exigent circumstances—defined as serious medical conditions, injuries, or other significant personal emergencies verified by supporting documentation (e.g., a doctor’s note or medical records)—we are willing to work with you on a case-by-case basis to find a fair solution. This may include, at our sole discretion:
• Offering a credit for future services.
• Adjusting your service plan (e.g., pausing a subscription).
• Providing a partial or full refund, depending on the
circumstances.
To request consideration for a refund or alternative arrangement due to exigent circumstances, please contact us at [Your Email Address] with a detailed explanation of your situation and any required documentation. We will review your request promptly and respond within 5-7 business days.
3. Cancellation of Services
• Subscriptions: If you have a recurring subscription for our services, you may cancel at any time, but cancellation must be submitted at least 24 hours before the start of the next billing cycle to avoid being charged for the upcoming period. This 24-hour cancellation window is clearly disclosed in all subscription agreements, and we obtain your affirmative consent before initiating any automatic renewals. Cancellations requested after this deadline will take effect for the following billing cycle, and no refunds will be issued for the current period. Upon cancellation, we will provide you with a confirmation via email or through the third-party platform.
• Single Sessions or Packages: Once booked and paid for, single sessions or packages are non-refundable and non-transferable, except in cases of exigent circumstances (see Section 2).
• In-Person Services (Health Studio Provisions): If your in-person services are provided at our training facility and qualify as a “health studio” under California Civil Code Section 1812.85, new clients may cancel within 5 business days of signing the contract for a full refund. This cancellation must be submitted in writing (e.g., via email to [Your Email Address]) and will be confirmed promptly. All in-person service contracts will include required disclosures under applicable California law.
• How to Cancel: To cancel a subscription or service, you must follow the cancellation process outlined by the third-party platform used for booking and payment. This process is designed to be user-friendly (e.g., via a dedicated cancellation button or link). We do not process cancellations directly, as all transactions are handled through the third-party platform. Please review their cancellation instructions for details.
4. Third-Party Platform
All payments and cancellations are processed through a third-party platform linked on our Website. Refunds or cancellations are subject to the platform’s policies and procedures, in addition to this Refund Policy. All payments and cancellations are processed through a third-party platform. Please review their refund and cancellation policies before purchasing, as they may differ from ours ([Link to Third-Party Platform’s Refund Policy]). [Your Business Name] is not liable for issues arising from the third-party platform’s practices, including delays, errors, or disputes. If you encounter issues with payments or cancellations, please contact the third-party platform directly and inform us at [Your Email Address] so we can assist where possible.
5. Non-Refundable Situations
Except in exigent circumstances or as required by law (e.g., the 5-day cancellation period for qualifying in-person services), refunds will not be provided for reasons including, but not limited to:
• Change of mind or dissatisfaction with the service.
• Failure to attend scheduled sessions (online or in-person).
• Technical issues on your end (e.g., internet connectivity, device malfunctions).
• Failure to cancel within the 24-hour window before the next billing cycle for subscriptions.
We encourage you to contact us if you have concerns about our services, as we are committed to working with you to address any issues and ensure a positive experience.
6. Our Commitment to You
We value our clients and strive to be flexible and understanding. If you are facing challenges with our services, please reach out to us at [Your Email Address]. While our policy limits refunds, we are open to discussing alternative solutions, such as rescheduling sessions or adjusting service plans, to meet your needs, especially in exceptional circumstances.
7. Contact Us
If you have questions about this Refund Policy or need to discuss a refund or cancellation, please contact us at:
BattleFit Coaching
8. Changes to This Refund Policy
We may update this Refund Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our Website or services after changes constitutes acceptance of the revised policy.